Terms and Conditions
The following Terms and Conditions of Sale and Delivery apply to all
Best Wine Auctions BVBA auctions sales. The conditions are available for anyone to consult and are also included on our home page. We will send you a written copy on request.
1. Prices
All final auction-prices are in Euro, exclusive of VAT and exclusive of delivery costs and local taxes, unless stated otherwise.
The buyer's premium or commission is 17.50 % ex VAT.
2. Price changes
Best Wine Auctions BVBA reserves the right to change prices and correct any errors at any time. If a price change has an effect on the bid(s) you have placed, you have the right to cancel them without any charge.
3. Photos and illustrations
All photographic images and illustrations are unique and may not be used for other purposes. We show you the best representative picture(s) of the bottle(s) on our website – but small differences may never be used for any dispute or claims.
4. Foreign orders
Best Wine Auctions BVBA, is a Belgian company, and is subject to the Belgian law, regulations and procedures. If the recipient of our products is not located in the country from which they are dispatched, the recipient is liable for any sales tax or import duty in the destination country.
5. Payment
Best Wine Auctions BVBA only delivers orders after full payment has been received in advance on our bankaccount.
BNP Paribas Fortis IBAN BE11 0018 4375 1748 - BIC BGEBA BE BB
All payments need to be fulfilled within 7 days after closure of the auction. Best Wine Auctions BVBA has the right to cancel the sale if the payment is not received in time.
6. Transport
All our prices are exclusive of transport and insurance costs. If possible Best Wine Auctions BVBA is happy to organise transport for you. We will select a carrier depending on the size and urgency of your order.
We will send you a quotation for the delivery costs for your approval.
This is a service we cannot guarantee for all countries.
7. Complaints
If you notice that the delivered product does not correspond to your order, you must contact us directly by e-mail (info@bestwineauctions.com).
Your complaint will then be handled accordingly.
8. Guarantee
As we auction old and exclusive wines, it is not possible for us to offer any form of guarantee for any wines - we always strive to supply products of the highest possible quality.
With regard to cork tainted wine, as this happens during the bottling process we cannot revert to the producer and it is also impossible for us to offer any guarantee for such cases.
9. Cancellations
It is not allowed to cancel the wines you have bought on our auction – because we trade in perishable goods and goods that are related to economical fluctuations and sensitive to the stock market - the consumer protection law is inapplicable.
10. Personal data
Best Wine Auctions BVBA guarantees that your personal details and information will be handled with the strictest confidence and will not be made available to third parties.
11. Disputes
In the event of a dispute, the Courts of Antwerp shall be the sole competent courts. The amount of any potential damages can never exceed the value of the ordered and delivered goods.
All disputes are subject to the exclusive jurisdiction of the courts of Antwerp. Information regarding alternative dispute resolution can be found via this link: http://ec.europa.eu/odr.
Nevertheless, we reserve the right to submit any disputes exclusively to the courts.
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